NOVRA / FAQ

QUESTIONS,
ANSWERED.

How do I choose a NOVRA backpack?

Start with how you use it. Choose 15L for light everyday carry and day trips, 25L for day hikes, 30–40L for weekend adventures, and 50–65L when you need more room for multi-day trips.

Where can I find shipping information?

Current delivery options, rates and estimated timing are shown during checkout and in our shipping information. International orders may be subject to duties or taxes depending on destination.

How do returns work?

Please review the current NOVRA return policy before sending anything back. If you need help with an order, contact us first.

How can I contact NOVRA?

Use the contact form on our Contact page. For order questions, include your order number and checkout email.

Do you offer product support?

Yes. If you have a question about fit, capacity, features or an order, contact NOVRA and include the product name whenever possible.