Refund policy

Last updated: August 24, 2026

Refund & Return Policy

At NOVRA Outdoor, we strive to ensure every customer is fully satisfied with our outdoor gear purchases. If you are not completely satisfied with your order for any reason, we gladly accept returns and refund requests within 30 calendar days from the original purchase date.

1. Return Eligibility

To qualify for a return or refund, your item must meet the following conditions:

• The product is unused, unwashed, and undamaged, with no signs of outdoor use, abrasion, or artificial damage

• All original accessories, tags, and packaging are intact and unmodified

• The return application is submitted within the valid 30-day return period

Used, worn, altered, or improperly maintained products will not be eligible for free returns or refunds.

2. How to Initiate a Return

Before returning any items, please contact our customer support team to obtain an official Return Authorization (RA) number. Please send your request via email: support@novraoutdoor.com

Kindly include the following information in your return request to speed up processing:

• Your valid order number

• A clear description of your return reason

• Supporting photos of the product condition (if required)

Please do not send back any items without prior confirmation from our support team.

3. Return Inspection & Approval

Once we receive and inspect your returned package, we will send you a confirmation email to notify you of the receipt of your returned goods. We will review the product condition and inform you whether your return or refund request is approved or rejected.

4. Refund Processing Rules

If your return request is approved, we will issue a full refund to your original payment method. Please note that original shipping fees are non-refundable. Return shipping costs are borne by the customer unless the item is defective, damaged, or shipped incorrectly on our part.

Please allow 5–7 business days for the refund to be processed and reflected in your account, depending on your bank or payment provider’s processing speed.

5. Contact Us

If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer service team at support@novraoutdoor.com.